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Shipping & Returns

Shipping

We hope you find ordering from Robbins Aquatics a pleasant experience. If any part or all of your order is not in stock, we will contact you immediately. If all items are in stock then we will dispatch as soon as possible after payment is received. Our normal dispatch days are Monday to Saturday.

Returns, Cancellations and Refunds

We want you to be 100% satisfied with your experience at Robbins Aquatics, a contract of sale will be deemed to exist between Robbins Aquatics and you (the customer) from the time that the goods are purchased from our shop. You should therefore be sure that you read and understand the following.

You have the right to return goods for any reason whatsoever up to seven days after receipt (return postage to be paid by yourself).

If you are returning goods because they are faulty or because of an error on our part we will gladly give you a refund including return postage cost (Proof of return postage cost will need to be provided)

If your package arrives damaged please reject it (do not accept delivery of it) and report it to us.

We refund original postage costs and return postage costs only if the return is a result of our error (our mistake or product fault). If the error is a result on your part the item's postage will be paid by you.

You can cancel your order by telephone or email before it is shipped.

If you are returning an item, please contact us in advance to notify us of the return and let us know the reason for the return.

Further information:

Rest assured that we honour your consumer rights under the terms of the Distance Selling Regulations and the Sale Of Goods Act unlike other sellers/businesses who are simply unaware of what those rights are or, as in some cases, deliberately deny consumers of them by means of unlawful terms and conditions. For more information regarding your consumer rights please visit http://www.consumerdirect.gov.uk alternatively you can contact Consumer Direct by phone on 08454040506

 

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